Returns & Exchanges

Returns (Refunds)

We want you to feel confident in your purchase. Due to the nature of ballistic and protective apparel, all returns are subject to inspection.

We accept return requests within 14 days of delivery.

To qualify for a refund:

    •    Items must be unused, unworn, and in original packaging

    •    Ballistic components must show no signs of wear, impact, damage, or alteration

    •    Return shipping is the customer’s responsibility

All returned items are inspected upon receipt.

Approved returns will receive a refund minus a 15% restocking fee.

Original shipping charges (if any) are non-refundable.

Refunds are issued to the original payment method after inspection approval.

Items reported as damaged or incorrect must follow the Shipping Errors & Damaged Items process and timelines below.

To start a return, email support@innocentarmor.com with your order number and the item you wish to return.

Exchanges

If you need a different size, style, or color, we’re happy to help.

    •    Exchange requests must be made within 14 days of delivery

    •    Items must be unused, unworn, and in original condition

    •    Exchanges are subject to inspection and availability

Once the original item passes inspection, the replacement item will be shipped.

Shipping Errors & Damaged Items

If your order arrives damaged or incorrect during transit, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

    •    Your order number

    •    Clear photos of the item

    •    Photos of the original packaging

Once verified, we will arrange a replacement or refund at no additional cost.

Claims submitted more than 48 hours after delivery may not be eligible for replacement or refund.

Damage resulting from use, wear, or handling after delivery is not considered a shipping error.

Approved shipping error or damage claims are not subject to restocking fees.

Non-Returnable Items & Special Conditions

The following items are not eligible for return or refund:

    •    Items showing signs of wear, use, or damage

    •    Ballistic panels that fail inspection

    •    Custom or special-order items

    •    Clearance or final-sale products

Innocent Armor reserves the right to refuse returns that do not meet inspection standards.

FAQs

Orders are processed within 24 hours of being placed. If we have any questions or concerns about your order, we will notify you within 24–48 hours.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, ShopPay and Amazon Pay.

For security, Innocent Armor never sees or stores your payment information.

Most orders ship from our U.S. facility within 1 business day, with a same-day cutoff of 1 PM Pacific Time.

Shipping options:

    •    Ground: 1–5 business days

    •    2-Day: available at checkout

Note: Body armor cannot be shipped to New York or Connecticut due to state restrictions.

If an item is temporarily out of stock due to high demand, we will notify you within 24 hours with an estimated restock date or alternative options.

We accept returns or exchanges within 14 days of delivery.

Items must be unworn, unused, and returned in original packaging.

    •    Return shipping is the customer’s responsibility.

    •    A 15% restocking fee applies to refunds (not exchanges).

    •    Innocent Armor does not accept returns on worn garments.

To request a return or exchange, email info@innocentarmor.co with:

• Order number

• Item you’d like to return/exchange

• Reason for return

If your order arrives damaged or incorrect, contact us at info@innocentarmor.co within 24 hours of delivery.

We will send a free prepaid return label and ship the corrected item at no cost.

Ballistic panels can be removed for cleaning.

For all carriers (shirts, vests and jackets):

    1.    Ensure hook-and-loop fasteners are closed.

    2.    Machine wash cold on delicate or permanent press (approx. 120°F).

    3.    Use low-suds detergent.

    4.    Do not use bleach.

    5.    Tumble dry on low or hang dry.

Each product page includes specific sizing guidelines.

For best fit, measure your chest and torso according to the charts on each item.

If you need assistance with sizing, email info@innocentarmor.co — we’ll help you choose the right size.

Yes. All ballistic panels are certified at NIJ-certified laboratories and tested to meet NIJ Level IIIA standards.

In addition to formal NIJ testing, we have over 34 independent field tests conducted by former law enforcement, military personnel, and industry professionals. These real-world tests include handgun impacts, angle shots, movement scenarios, and durability assessments — all publicly available for transparency.

▶ Watch our independent test videos on YouTube: https://www.youtube.com/@bulletproofliving

Our soft armor is NIJ Level IIIA certified, the highest protection rating for soft body armor. Level IIIA is tested to stop most handgun rounds, including high-velocity threats such as:

    •    9mm

    •    .357 Magnum

    •    .357 SIG

    •    .44 Magnum

Additional details:

    •    Level IIIA is the same protection level commonly used by law enforcement.

    •    It is designed for concealable, everyday-wear armor.

    •    Soft armor does not stop rifle fire.

For rifle protection, a hard armor plate (Level III or Level IV) is required.

Body armor sales cannot be shipped to residents of:

    •    New York

    •    Connecticut

We also cannot ship internationally unless the customer meets all export regulations.

If you are an international customer, please email us before placing an order.

All ballistic panels include a 5–8 year warranty from the manufacturing date.

Warranty is void if:

    •    The product is modified

    •    Cleaning instructions are not followed

    •    The garment is misused or intentionally damaged

If you believe your product has a defect, email info@innocentarmor.co with photos and your order number.

Yes. Innocent Armor soft armor is TSA-approved and allowed in both checked and carry-on luggage.