Privacy Policy

Q: ORDER PROCESSING

Orders are processed within 24 hours of being placed. If we have any questions or concerns about your order, we will notify you within 24–48 hours. We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, ShopPay and Amazon Pay. For security, Innocent Armor never sees or stores your payment information.

Q: SHIPPING POLICY

Most orders ship from our U.S. facility within 1 business day , with a same-day cutoff of 1 PM Pacific Time. Shipping options: • Ground: 1–5 business days • 2-Day: available at checkout Note: Body armor cannot be shipped to New York or Connecticut due to state restrictions.

Q: RETURNS & EXCHANGES

We accept returns or exchanges within 14 days of delivery . Items must be unworn, unused, and returned in original packaging. • Return shipping is the customer’s responsibility. • A 15% restocking fee applies to refunds (not exchanges). • Innocent Armor does not accept returns on worn garments. To request a return or exchange, email info@innocentarmor.com with: • Order number • Item you’d like to return/exchange • Reason for return

Q: SHIPMENT ERRORS OR DAMAGE

If your order arrives damaged or incorrect, contact us at info@innocentarmor.com within 24 hours of delivery. We will send a free prepaid return label and ship the corrected item at no cost.

Q: CLEANING INSTRUCTIONS

Ballistic panels can be removed for cleaning. For all carriers (shirts, vests and jackets): 1. Ensure hook-and-loop fasteners are closed. 2. Machine wash cold on delicate or permanent press (approx. 120°F). 3. Use low-suds detergent. 4. Do not use bleach. 5. Tumble dry on low or hang dry.

Q: ARE YOUR PRODUCTS TESTED FOR SAFETY?

Yes. All ballistic panels are certified at NIJ-certified laboratories and tested to meet NIJ Level IIIA standards. In addition to formal NIJ testing, we have over 34 independent field tests conducted by former law enforcement, military personnel, and industry professionals . These real-world tests include handgun impacts, angle shots, movement scenarios, and durability assessments — all publicly available for transparency. ▶ Watch our independent test videos on YouTube: https://www.youtube.com/@bulletproofliving

Q: HOW BULLETPROOF IS THE ARMOR?

Our soft armor is NIJ Level IIIA certified , the highest protection rating for soft body armor. Level IIIA is tested to stop most handgun rounds , including high-velocity threats such as: • 9mm • .357 Magnum • .357 SIG • .44 Magnum Additional details: • Level IIIA is the same protection level commonly used by law enforcement. • It is designed for concealable, everyday-wear armor . • Soft armor does not stop rifle fire. For rifle protection, a hard armor plate (Level III or Level IV) is required.

Q: LEGAL RESTRICTIONS

Body armor sales cannot be shipped to residents of: • New York • Connecticut We also cannot ship internationally unless the customer meets all export regulations. If you are an international customer, please email us before placing an order.

Innocent Armor (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information in the following ways:

Information You Provide

• Name

• Email address

• Phone number

• Billing & shipping address

• Payment information

• Messages sent through our contact forms or support channels

Information Collected Automatically

• IP address

• Device & browser details

• Pages visited

• Time spent on the site

• Cookies and tracking pixels

Order Information

When you make a purchase, we collect the information needed to process your order, including payment details (processed securely by Shopify and not stored by us).

2. How We Use Your Information

We use your information to:

• Process and ship your orders

• Communicate with you about orders or customer support

• Send updates, promotions, and marketing (only if you opted in)

• Improve our website and product offerings

• Detect fraud or protect our store

3. Sharing Your Information

We only share information with trusted service providers necessary to run our business, including:

• Shopify (e-commerce platform)

• Payment processors (Shopify Payments, PayPal, etc.)

• Shipping carriers

• Marketing tools (Klaviyo, Google, Meta, etc.)

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to personalize your experience and analyze website performance. You may disable cookies through your browser settings.

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold

• Request updates or corrections

• Request deletion

• Opt out of marketing emails at any time

To submit a request, contact us at the email below.

7. Minors

Our website is not intended for individuals under 18 years old.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Updates will be posted on this page.

9. Contact Us

If you have questions about this policy or need to make a privacy-related request, you can reach us at: Email:info@innocentarmor.com

FAQs

Orders are processed within 24 hours of being placed. If we have any questions or concerns about your order, we will notify you within 24–48 hours.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, ShopPay and Amazon Pay.

For security, Innocent Armor never sees or stores your payment information.

Most orders ship from our U.S. facility within 1 business day, with a same-day cutoff of 1 PM Pacific Time.

Shipping options:

• Ground: 1–5 business days

• 2-Day: available at checkout

Note: Body armor cannot be shipped to New York or Connecticut due to state restrictions.

If an item is temporarily out of stock due to high demand, we will notify you within 24 hours with an estimated restock date or alternative options.

We accept returns or exchanges within 14 days of delivery.

Items must be unworn, unused, and returned in original packaging.

• Return shipping is the customer’s responsibility.

• A 15% restocking fee applies to refunds (not exchanges).

• Innocent Armor does not accept returns on worn garments.

To request a return or exchange, email info@innocentarmor.com with:

• Order number

• Item you’d like to return/exchange

• Reason for return

If your order arrives damaged or incorrect, contact us at info@innocentarmor.com within 24 hours of delivery.

We will send a free prepaid return label and ship the corrected item at no cost.

Ballistic panels can be removed for cleaning.

For all carriers (shirts, vests and jackets):

1. Ensure hook-and-loop fasteners are closed.

2. Machine wash cold on delicate or permanent press (approx. 120°F).

3. Use low-suds detergent.

4. Do not use bleach.

5. Tumble dry on low or hang dry.

Each product page includes specific sizing guidelines.

For best fit, measure your chest and torso according to the charts on each item.

If you need assistance with sizing, email info@innocentarmor.com — we’ll help you choose the right size.

Yes. All ballistic panels are certified at NIJ-certified laboratories and tested to meet NIJ Level IIIA standards.

In addition to formal NIJ testing, we have over 34 independent field tests conducted by former law enforcement, military personnel, and industry professionals. These real-world tests include handgun impacts, angle shots, movement scenarios, and durability assessments — all publicly available for transparency.

▶ Watch our independent test videos on YouTube: https://www.youtube.com/@bulletproofliving

Our soft armor is NIJ Level IIIA certified, the highest protection rating for soft body armor. Level IIIA is tested to stop most handgun rounds, including high-velocity threats such as:

• 9mm

• .357 Magnum

• .357 SIG

• .44 Magnum

Additional details:

• Level IIIA is the same protection level commonly used by law enforcement.

• It is designed for concealable, everyday-wear armor.

• Soft armor does not stop rifle fire.

For rifle protection, a hard armor plate (Level III or Level IV) is required.

Body armor sales cannot be shipped to residents of:

• New York

• Connecticut

We also cannot ship internationally unless the customer meets all export regulations.

If you are an international customer, please email us before placing an order.

All ballistic panels include a 5–8 year warranty from the manufacturing date.

Warranty is void if:

• The product is modified

• Cleaning instructions are not followed

• The garment is misused or intentionally damaged

If you believe your product has a defect, email info@innocentarmor.com with photos and your order number.

Yes. Innocent Armor soft armor is TSA-approved and allowed in both checked and carry-on luggage.

Nice Bullet Resistant Jacket

PROS: The design of this bullet resistant (BR) jacket is as depicted on the website. It is stylish without conveying a "tactical" look, making it more inconspicuous, which lends itself to increasing your personal security, which is the whole point of using a jacket like this in the first place. The quality of the jacket is good. It appears well made, and it seems durable, but durability will be better determined over time. Also, I believe that the jacket is true to size, but as an online purchase I was unable to try on a large and extra large size for comparison. I'm a large, but I ordered the extra large, and I believe that I made the right choice as the extra room allows for a sweatshirt to be worn underneath the jacket. At the same time this size still allows a larger jacket to be work over this BR jacket, thus completely concealing the BR nature of this jacket. The panels do "print" slightly, but I didn't list this under cons because this is probably unavoidable simply due to the presence of the jacket's three BR panels, which consist of one Level IIIa 19x16" rear panel, as well as pair of smaller BR front panels -- an 18x10" on one side and an 18x13.5" "overlap" panel that partially resides under the front zipper (when the jacket is zipped up). Also unknown as of yet is whether this very slight panel printing (barely noticeable, IMO) may lessen over time as the jacket conforms to my body. Another Pro: the flexibility of the sleeves is quite good, preserving the wearer's full range of arm movement (for me anyway).

CONS: One of the front panels, the larger 18x13.5" "over lap" panels that provides the frontal protection under the zipper, came with the label affixed to the wrong side, requiring the reinstallation of this panel with the label facing away from the wearer's body (opposite of the label's instruction) so that it fit inside the pouch properly. Also, the zipper is "left-side" or female oriented instead of right side for a male wearer/user. This is a nit-picky "con" complaint, but on the other hand, zipping up or unzipping the jacket is counter-intuitive -- it goes against muscle memory of decades of operating jacket/coat zippers.

The jacket's pros far outweigh the cons. I'm happy with the purchase. If I wasn't, I would have returned it. Overall it's a keeper. I recommend this product, and rated it five stars as this is a new product so I gave them the benefit of the doubt and know they will probably address the few "wrinkles" in this jacket design, the most irksome to me being the zipper issue.

4.5 Stars

Items came in excellent condition. Satisfied with the our order.

Michael, huge thanks for the 2nd purchase and the awesome review! The Indigo Denim Jacket looks 🔥 and we’re glad it delivers. Tag us @innocentarmor if you post—would love to share. Need anything at all, we’re here for you. —Team IA

Very pleased!

This is my first time getting a product like this. I’m very pleased. It fits well and seems quite discreet and trim for what it is.

(I had to return the L which was a bit too big for me But the IA team was super helpful and smooth with that process.)

Hi there,

Thank you so much for your review! We're thrilled to hear that you are pleased with your first experience with our Bulletproof Men's Down Vest. We take pride in providing a discreet and well-fitting product for our customers.

We apologize for the inconvenience with the size, but we're glad our customer service team was able to assist you with the return process. We always strive to make sure our customers are satisfied.

Thank you for choosing our brand and for your kind words. We truly appreciate it.

Best,
Customer Service Team at IA

Awesome Fathers Day Gift

I got this for my dad because the vest is suited to his style of clothing and we both share of love of really cool tactical stuff. I ordered the vest, and it came within like 2 days so I was able to give it to my dad before he went out of town. Thank you Innocent Armor for making this Father’s Day a really cool one!

Thank you so much for your review! We're thrilled to hear that our Bulletproof Men's Down Vest was the perfect Father's Day gift for your dad. We take pride in creating products that are both stylish and functional for our customers. We're glad to have made your Father's Day a memorable one. Thank you for choosing Innocent Armor!

Aloha

From beginning to receiving the jacket, the service, communication / updates and item itself was awesome and terrific!!! Will be purchasing again!!! Thank you from Hawaii - Roy

Hi Roy,

Thank you so much for your kind words and for choosing our Bulletproof Men's Polo Jacket. We are thrilled to hear that you had an awesome and terrific experience with our service and product. We can't wait to have you as a returning customer. Mahalo from all of us here in CA!

Best,
IA Team

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