Orders are processed within 24 hours of being placed. If we have any questions or concerns about your order, we will notify you within 24–48 hours.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, ShopPay and Amazon Pay.

For security, Innocent Armor never sees or stores your payment information.

Most orders ship from our U.S. facility within 1 business day, with a same-day cutoff of 1 PM Pacific Time.

Shipping options:

    •    Ground: 1–5 business days

    •    2-Day: available at checkout

Note: Body armor cannot be shipped to New York or Connecticut due to state restrictions.

If an item is temporarily out of stock due to high demand, we will notify you within 24 hours with an estimated restock date or alternative options.

We accept returns or exchanges within 14 days of delivery.

Items must be unworn, unused, and returned in original packaging.

    •    Return shipping is the customer’s responsibility.

    •    A 15% restocking fee applies to refunds (not exchanges).

    •    Innocent Armor does not accept returns on worn garments.

To request a return or exchange, email info@innocentarmor.com with:

• Order number

• Item you’d like to return/exchange

• Reason for return

If your order arrives damaged or incorrect, contact us at info@innocentarmor.com within 24 hours of delivery.

We will send a free prepaid return label and ship the corrected item at no cost.

Ballistic panels can be removed for cleaning.

For all carriers (shirts, vests and jackets):

    1.    Ensure hook-and-loop fasteners are closed.

    2.    Machine wash cold on delicate or permanent press (approx. 120°F).

    3.    Use low-suds detergent.

    4.    Do not use bleach.

    5.    Tumble dry on low or hang dry.

Each product page includes specific sizing guidelines.

For best fit, measure your chest and torso according to the charts on each item.

If you need assistance with sizing, email info@innocentarmor.com — we’ll help you choose the right size.

Yes. All ballistic panels are certified at NIJ-certified laboratories and tested to meet NIJ Level IIIA standards.

In addition to formal NIJ testing, we have over 34 independent field tests conducted by former law enforcement, military personnel, and industry professionals. These real-world tests include handgun impacts, angle shots, movement scenarios, and durability assessments — all publicly available for transparency.

▶ Watch our independent test videos on YouTube: https://www.youtube.com/@bulletproofliving

Our soft armor is NIJ Level IIIA certified, the highest protection rating for soft body armor. Level IIIA is tested to stop most handgun rounds, including high-velocity threats such as:

    •    9mm

    •    .357 Magnum

    •    .357 SIG

    •    .44 Magnum

Additional details:

    •    Level IIIA is the same protection level commonly used by law enforcement.

    •    It is designed for concealable, everyday-wear armor.

    •    Soft armor does not stop rifle fire.

For rifle protection, a hard armor plate (Level III or Level IV) is required.

Body armor sales cannot be shipped to residents of:

    •    New York

    •    Connecticut

We also cannot ship internationally unless the customer meets all export regulations.

If you are an international customer, please email us before placing an order.

All ballistic panels include a 5–8 year warranty from the manufacturing date.

Warranty is void if:

    •    The product is modified

    •    Cleaning instructions are not followed

    •    The garment is misused or intentionally damaged

If you believe your product has a defect, email info@innocentarmor.com with photos and your order number.

Yes. Innocent Armor soft armor is TSA-approved and allowed in both checked and carry-on luggage.